• The MyMedi.ca Patient Support Program has highly experienced and trained representatives that will help ensure you are onboarded to the medical portal successfully. Each representative can help you with registration, product ordering, product complaints, shipping issues and provide you with guidance on how to get your medical document from a qualified healthcare provider.
• The team supports both French and English inquiries.
• Specialized representatives are available to deal with inquires related to veterans affairs, compassionate pricing programs and support insurance re-imbursement.
• A team of pharmacists is available to provide clinical consults and provide you with assistance on product selection.
• The MyMedi.ca Patient Support Team can be reached through a variety of methods

The call center hours of operations are Monday-to Friday from 9am EDT to 7pm EDT.

• During our hours of operations, you can speak to a Patient Support representative by calling our toll-free phone number at 1-844-500-2040.
• If you are not able to stay on the line, you can request a call back from the team.
• Patients are also able to reach the MyMedi.ca Patient Support team at support@uat.mymedi.ca or try the chat option available on the website.

MyMedi.ca currently provides free standard Canada Post, FedEx 2Day, and Purolator Ground shipping on all medical cannabis orders above $100, after all discounts and before taxes. FedEx 2DayTM delivery is available for a flat fee of $15 for orders under $100, after all discounts and before taxes. Xpresspost and Priority Mail through Canada Post, Standard Overnight through FedEx, and Express through Purolator are also available at standard rates. The shipping timelines are only estimates and cannot be guaranteed. Please note that FedEx and Purolator do not deliver to PO Boxes.

While we strive to ensure that all orders placed before 11 AM EST are shipped out on the same day, this may be subject to any unforeseen delays. Please allow us 1-2 business days to process your order and once it is shipped, you will receive your order tracking number via email. Orders placed after 11 AM EST will be processed on the next business day.