Frequently Asked Questions

MyMedi.ca is Avicanna’s medical cannabis care platform formed through an alliance between the medical community, patients and industry to better serve patients’ needs. By combining research and expertise in medical cannabis access and patient support, MyMedi.ca aims to unlock the potential of medical cannabis through an enhanced patient journey and collaboration with the medical community.

Avicanna is a Canadian biopharmaceutical company focused on the advancement and commercialization of evidence-based cannabinoid-based products for the global medical and pharmaceutical market segments.

Avicanna has an established scientific platform including R&D and clinical development in collaborations with leading Canadian academic and clinical institutions that has led to the commercialization of more than thirty products across various market segments.

Avicanna is dedicated to prioritizing patient care, continue to enforce the highest ethical standards and continue to advocate for adoption of medical cannabis into the standard of care.

Patients who provided consent to transfer their medical documents and registration information from Medical Cannabis by Shoppers to MyMedi.ca were transferred on August 1st, 2023.

Since August 1st, 2023, patients have been able to start ordering their desired products from MyMedi.ca.

• The MyMedi.ca Patient Support Program has highly experienced and trained representatives that will help ensure you are onboarded to the medical portal successfully. Each representative can help you with registration, product ordering, product complaints, shipping issues and provide you with guidance on how to get your medical document from a qualified healthcare provider.
• The team supports both French and English inquiries.
• Specialized representatives are available to deal with inquires related to veterans affairs, compassionate pricing programs and support insurance re-imbursement.
• A team of pharmacists is available to provide clinical consults and provide you with assistance on product selection.
• The MyMedi.ca Patient Support Team can be reached through a variety of methods

Compassionate pricing is available for any patient who meets our criteria of having an annual income of less than $30,000.  The discount offered under this program is 10% off all cannabis products. Our compassionate care program is currently under development and while we are not accepting new applications at this time, we hope to make medical cannabis accessible to patients in the near future.

Yes, patients under the age of 19 will receive 20% off.

For more information, please reach out to the MyMedi.ca Patient Support Team.

Yes, if you are over the age of 65 you receive a 15% discount on all products.

The call center hours of operations are Monday-to Friday from 9am EDT to 7pm EDT.

• During our hours of operations, you can speak to a Patient Support representative by calling our toll-free phone number at 1-844-500-2040.
• If you are not able to stay on the line, you can request a call back from the team.
• Patients are also able to reach the MyMedi.ca Patient Support team at support@uat.mymedi.ca or try the chat option available on the website.

MyMedi.ca currently provides free standard Canada Post, FedEx 2Day, and Purolator Ground shipping on all medical cannabis orders above $100, after all discounts and before taxes. FedEx 2DayTM delivery is available for a flat fee of $15 for orders under $100, after all discounts and before taxes. Xpresspost and Priority Mail through Canada Post, Standard Overnight through FedEx, and Express through Purolator are also available at standard rates. The shipping timelines are only estimates and cannot be guaranteed. Please note that FedEx and Purolator do not deliver to PO Boxes.

While we strive to ensure that all orders placed before 11 AM EST are shipped out on the same day, this may be subject to any unforeseen delays. Please allow us 1-2 business days to process your order and once it is shipped, you will receive your order tracking number via email. Orders placed after 11 AM EST will be processed on the next business day.

Yes – MyMedi.ca has the ability to provide insurance adjudication and reimbursement services through approved public and private providers.

MyMedi.ca Insurance Experts are also able to answer any questions about insurance coverage.

You can begin purchasing medical cannabis from us in two ways:

• To register your entire medical cannabis authorization with us, please contact your current licensed producer to request a transfer and ask them to fax your medical document and registration document to us at 1-844-500-4042.
• To add us as one of your current licensed producers, contact your healthcare provider or clinic and request that they issue you a new medical document and send it to us. You can request that they add us to your file and have them send your medical document by fax to 1-844-500-4042.

Please also fax a copy of your Blue Cross card to us at 1-844-500-4042, or via e-mail (support@uat.mymedi.ca). If you would like to be considered for Good Faith Coverage (GFC), please send us a copy of your summary of assessment from Veterans Affairs. For more information about the summary of assessment, or how to obtain a copy of this document, please contact Veterans Affairs Canada. In general, to qualify for GFC, you must not have placed an order with another licensed producer within the last 30 calendar days.

The start date of your first prescription period allowance is determined by the anticipated delivery date of your first order. Every subsequent period is calculated 30-days relative to this first start date. The end date of the medical document does not change though, so you may find that the final period has less than 30 days. Please note that since not all months have exactly 30 days, the prescription period allowance reset date may not be the same calendar day every month.

Anything extra purchased outside of the allocation per period will not be covered. Both the order date AND the estimated delivery date of your order must fall within the same prescription period for it to be covered within that period. If the estimated delivery date falls within the next period, the allowance will be subtracted from the next period’s allocation.

A medical allotment deduction is the number of grams will be deducted from your authorized amount when you purchase a product. For dried cannabis flower, 1g dried flower is equal to 1g Medical Allotment Deduction.

Gram for gram, products such as edibles, oils, creams, and vapes have a greater concentration of cannabis than flower does, so they are assigned a medical allotment deduction greater than their physical weight based on their concentration and cannabinoid content. This equivalent amount makes up the medical allotment deduction.

All of your past order receipts are available to download on your online account. To access your order receipts, log in to your online account, click on Order History, then click on Show Details+ beside each order to bring up the option to download the order receipt.

Yes, the MyMedi.ca team is pleased to offer our Veteran’s program, which provides support to veterans that require medical cannabis by direct billing to Veteran Affairs Canada (VAC) on your behalf. We will continue to direct bill all orders to Medavie Blue Cross and absorb the cost difference on all orders, at no expense to you. 

Veteran Affairs Canada provides coverage for up to 3 grams per day of dried cannabis or it’s equivalent in other forms (or 90 grams per 30-day period), unless otherwise authorized, or the equivalent amount, at $8.50 per gram.  

Prescription periods start from the date of your first order of the current medical document and resets every 30 days. You can also view the medical allotment deductions in grams for products on the “Shop” page 

You can begin purchasing medical cannabis from us in two ways:

• To register your entire medical cannabis authorization with us, please contact your current licensed producer to request a transfer and ask them to fax your medical document and registration document to us at 1-844-500-4042.
• To add us as one of your current licensed producers, contact your healthcare provider or clinic and request that they issue you a new medical document and send it to us. You can request that they add us to your file and have them send your medical document by fax to 1-844-500-4042.

Please also fax a copy of your Blue Cross card to us at 1-844-500-4042, or via e-mail (support@uat.mymedi.ca). If you would like to be considered for Good Faith Coverage (GFC), please send us a copy of your summary of assessment from Veterans Affairs. For more information about the summary of assessment, or how to obtain a copy of this document, please contact Veterans Affairs Canada. In general, to qualify for GFC, you must not have placed an order with another licensed producer within the last 30 calendar days.

Yes, we offer Good Faith Coverage (GFC) on a case-by-case basis for the first 30 days while we wait for a response from VAC regarding your coverage. Under GFC, we may cover up to $8.50 per gram, up to a maximum of 3 grams per day (90 grams per month), unless otherwise authorized, for a 30-day period, if applicable.

In general, to qualify for GFC, you must not have placed an order with another licensed producer within the last 30 calendar days. To be considered for GFC, please submit a copy of your Blue Cross Card and Summary of Assessment or Disability Benefit Decision Letter to us via fax (1-844-500-4042), e-mail (support@mymedi.ca), upload document feature online, or mail to: 

MyMedi.ca
c/o Northern Green Canada
275 Orenda Road Brampton
Ontario L6T 3T7

Yes, funding for vaporizers for inhaled medical cannabis is available through VAC. Veterans can claim $300 for a vaporizer device every 3 years under VAC (unless otherwise specified by Veteran Affairs Canada). To order a vaporizer, you must be pre-authorized by VAC. If you are interested in a vaporizer, we can help by reaching out to VAC to request authorization of a vaporizer product for you. Connect with our MyMedi.ca Cannabis Care via web chat or call us at 1-844-500-2040.

Yes, eligible patients who are approved will receive 15% off of all products. Proof of eligibility is required. Please see requirements below.

MyMedi.ca aims to make medical cannabis more accessible for our patients and offers a 15% discount off all our medical cannabis products to those who qualify.
To be eligible:

• Individual annual total gross income must fall below $30,000
• Proof of eligibility must be provided and includes:
  • A copy of your Notice of Assessment issued by the Canada Revenue Agency for the previous tax year (indicating name, address, taxation year, date issued, and a summary of line 15000 only, with all other information masked ) OR
  • Proof of receipt of financial assistance from either a federal or provincial program:
    • Federal financial assistance programs like CPP, OAS, GIS etc.
    • Provincial financial assistance programs like welfare and disability support programs (Ontario Works, ODSP, AISH, SAID etc.)
• Documents must be submitted via secure upload through our portal, secure fax, or mail

Compassionate care discount cannot be combined with other discounts and programs.

The compassionate care program enrollment is valid for up to one year* from the time of acceptance. Individuals can re-apply and maintain the discount if they continue to meet the eligibility criteria.

* When providing Employment Insurance (EI) as proof, the discount is valid for only three months at a time .

To submit your application and supporting documentation for our compassionate care program, simply log into your online account and access your profile. Under your profile menu, click "Upload Document" and upload your valid documents.

You can alternatively submit your documentation through secure fax or by mail.